Customer Lifecycle Management

Build exceptional relationships with your customers by delivering delightful digital experiences and meaningful outcomes.

  • Empower Your Business Users
    Line-of-business problem-solvers can quickly deliver exactly what your institutional clients need.
  • Streamline End-to-End Onboarding
    Break down operational processing silos with simple integration to industry-leading tools.
  • Accelerate Time to Value
    Quickly respond to change — acquisitions, regulations, cost pressures, or increasingly complex vehicles.
  • Increase Customer Satisfaction and Value
    Unify disparate systems and data to deliver a seamless digital customer service experience.
  • Orchestrate Interactions Across Stakeholder Groups
    Streamline the various touchpoints required to service a customer for a unified service experience.
  • Improve Employee Experience
    Reduce reliance upon email and paper processes, freeing up employees to better serve customers and the needs of the institution.
  • Improve Call Resolution Times
    Reduce average handle time and hold time and improve first call resolution (FCR).
  • Powerful Event-driven Case Management
    Empower agents to deliver contextual, personalized resolutions.
  • Seamless Omni-channel Engagement
    Deliver exceptional customer experience across an ever-broadening scope of communication channels.

...to be Australia’s leading customer connected bank, we must respond quickly to the changing needs of our customers. Appian allows business processes to be simplified and implemented quickly using agile approaches.

- Andrew Watts, Executive Customer Service Improvement, Bendigo & Adelaide Bank

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