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Pepper Money

Pepper Money is one of the largest and most trusted non-bank lenders across Australia and New Zealand. Boasting industry-leading turnaround times and a progressive attitude towards innovation and technology, its team of more than 1,000 employees has already helped 327,000 customers to secure access to finance.

Founded in 2000, the leading non-bank lender has grown its product portfolio to include a diverse range of credit offerings – including homes, cars, electric vehicles (EVs), equipment, asset financing, commercial real estate, and personal loans.

How low-code composition has transformed Pepper Money

Business Problem

“Our digitization journey took off in 2018 when it was clear we were facing an increasingly digital and competitive market.” Steven Meek, CIO of Pepper Money says. “We recognised early that our incumbent off-the-shelf lending solutions needed a re-think. Strategically reviewing our digital architecture and unpacking our front-and-back office processes has been a major focus.”

Appian Solution

In 2019, Pepper Money embarked on a major organisational shift towards composable, low-code platforms and partnered with the US software company Appian to build new digital products and workflows quickly and effortlessly for origination and customer care. Appian and Pepper Money’s partnership has enabled rapid response to a significant uplift in business growth (35% a year in Asia Pacific) while paving the way to being able to offer AI-driven, on-the-spot credit decisioning for its customers.

Furthermore, by opting for Appian, Pepper Money were able to build a new mortgage broker lender application for New Zealand going from concept to production – in a market where they’d never had a presence before – in just three months.

People come to Pepper for a purpose. It’s more about the broader value we can deliver for them and the service we offer, more than solely just a rate and the credit.

Our continued investment in technology innovations will keep enabling us to evolve our products and serve customers well into the future.”
Steven Meek
CIO of Pepper Money