The Appian Insurance Platform automates insurance processes like claims intake, underwriting, and compliance. It combines low-code automation tools and AI agents with a data fabric that unifies enterprise systems for the complete risk lifecycle experience.

Whether you are a top-tier carrier, MGA, MGU, or regional specialty lines insurer, the best insurance software will include:

• AI-powered claims automation: AI agents classify documents, extract data, and trigger workflows (e.g., auto claims processing).

• Underwriting management: Automate risk assessment using AI analysis of unstructured documents (e.g., medical records).

• Fraud detection: AI agents identify anomalies in real time with analytics.

• Compliance tracking: Audit-ready workflows with human-in-the-loop controls.

• Agentic AI infrastructure: Tools to build, test, and deploy AI agents safely.

• Self-service portals: Empower customers and agents to access information in a seamless, multichannel experience.

Appian integrates these features for smooth human-AI collaboration. Automate complex workflows including underwriting and claims processing with AI to boost efficiency and accuracy.

AI and especially agentic AI will dominate the future of insurtech offerings.

• Autonomous AI: AI agents handle repetitive tasks like claims triage 24/7. 

• Autoscale: Appian autoscale capabilities let organizations adapt dynamically to demand spikes. 

• Hyper-personalization: Generative AI creates tailored policies and personalized customer interactions.

• Compliance-as-core: Platforms like Appian embed audit trails and human oversight to meet regulations like the EU AI Act.

• Private AI: When everyone has AI, privacy is paramount. Ensure your data never leaves your hands or gets used to train other models.

Prebuilt solutions: A fast implementation with common processes prebuilt and at your fingertips, unlocks value in weeks, rather than months or years.

Insurance workflow automation from Appian combines AI, robotic process automation (RPA), and low-code tools to take care of repetitive tasks. 

For example, AI agents can autonomously process documents. They extract data from emails, PDFs, handwritten forms, and other assets—including brand new formats without retraining the model.

Automation also helps you orchestrate end-to-end processes. The Appian Process Engine routes tasks between AI agents and humans. For example, in claims intake, AI agents retrieve policies from your data fabric, analyze accident reports, and auto-assign cases—significantly cutting processing time.

Consider these benefits of automating insurance workflows:

• Faster claims resolution: AI agents process submissions 24/7, reducing delays and improving accuracy.

• Workforce optimization: Automate repetitive, manual tasks so employees can focus on higher-value work.

• Risk mitigation: AI fraud detection minimizes payout errors.

• Scalability: Automatically scale to meet demand after unplanned events like insurance claims after a disaster.

• Auditability and compliance: Track every action from AI, bots, and humans in Appian’s process intelligence solution, Process HQ.

Automating insurance workflows increases efficiency by reducing manual tasks and speeding up key processes like claims handling and policy management. It also sharpens accuracy by cutting down on human errors and ensuring consistent data processing (which also improves compliance). All of this leads to faster response times and quicker resolutions—which means more satisfied customers.

The Appian Platform embeds AI-powered capabilities in its insurance IT solutions. It uses generative AI to accelerate document processing, data extraction, and decision-making. You can use AI to power things like predictive analytics, fraud detection, customer service chatbots, and claims assessments.

• AI agents: Automate complex tasks like policy retrieval and claims triage) while collaborating with employees via chat/email.

• Generative AI: Accelerate document creation, including personalized content for customers.  

• Build AI agents: Create your own AI agents for underwriting, compliance, customer onboarding, and more.

• Track results: Monitor AI performance and optimize workflows in real time.

The cost of commercial insurance software will vary based on factors like the size of your insurance company and your specific needs. 

Appian delivers rapid ROI through:

• Low-code efficiency: Build custom solutions 10x faster than traditional development methods.

• AI-driven savings: Reduce manual labor costs by 30–50%.

• Scalable pricing: Pay only for the automation and AI capabilities you need.

Appian is the only platform that unifies AI agents, process automation, and enterprise data to future-proof insurance operations. Check out our pricing page or contact us to learn how Appian insurance software can transform your operations.