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AI Agents

Automate with agents that work in your processes, not on the sidelines

Appian AI agents are built for more than personal productivity. Embed agents directly into your mission-critical processes, so you can automate the complex work that slows businesses down.

With Agent Studio, you can quickly build and deploy powerful AI agents with a guided, low-code experience—no complex development work required.

What can your team do with AI agents?

Automate complex cognitive tasks with AI agents—so your team can accelerate their work and you can prove business impact.

Automate open-ended requests

Agents can interpret open-ended requests and use tools and internal policies to intelligently complete the task.

Process simple, low-touch insurance claims, product returns, or customer requests.

Stop sifting through lengthy policies

Use agents to fetch and validate information against your specific rules, standards, and regulations.

Automate KYC checks, AML compliance, and policy or claims verification.

Reduce time to first contact

Let agents investigate, triage and prioritize incoming tasks, queries, and data.

Analyze and route customer service emails, claims, and high-priority cases.

Offload multi-page reports.

Have agents aggregate and deliver a structured summary from multiple systems and documents.

Run due diligence for background checks, summarize claims, or analyze supplier performance.

 

One platform, endless possibilities

The Appian Platform connects agents to your data, systems, and other automation tools. With one unified platform for your enterprise automation needs, the possibilities are endless.

Orchestrate your agentic workforce

Agent Studio provides everything you need to build, monitor, and deploy AI agents for enterprise use.

Join other companies who are using AI to automate real enterprise work

Patient intake

Acclaim Autism deployed AI agents in three weeks to cut patient intake time by 83%.

Accounts payable

Century Fire Protection automated accounts payable with AI, reducing invoice operating time by 36%.

AI chatbot

USF uses AI to save advisors 15 minutes of administrative work for every 30-minute student meeting.

Learn more about AI agents

Datasheet

Appian AI Agents

Webinar

More than Chat: Get Value from AI Agents Beyond Personal Productivity

eBook

How to Select High-Value AI Agent Use Cases

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AI Agents FAQs

AI agents in Appian are intelligent, goal-oriented participants embedded directly into enterprise workflows. They reason, take action, and influence outcomes as part of how work gets done, rather than operating independently or autonomously.

Unlike standalone AI agents, Appian agents participate in long-running, cross-functional processes that maintain shared state, coordinate decisions across systems, and preserve accountability across teams and time. This allows organizations to apply AI safely to real operational work ,not just isolated tasks.

Many autonomous AI agent approaches struggle in enterprise environments because they lack shared context, consistent governance, and predictable execution. As agents scale, oversight increases, exceptions multiply, and productivity gains erode.

Appian takes a bounded autonomy approach. AI agents are empowered to reason and act—but only within explicit process guardrails that define when autonomy is appropriate, how decisions affect downstream work, and where escalation or human review is required. This enables applied autonomy without sacrificing control or trust.

Appian AI agents operate directly within business processes, functioning as intelligent decision or action nodes inside workflows. Processes provide shared state, sequencing, exception handling, and coordination between agents, automation, and humans.

Agents reason over business objects exposed through Appian’s Data Fabric, which provides a unified, governed view of enterprise data across systems (without data migration). Agents inherit the same permissions, security rules, and auditability as human users, ensuring context-aware reasoning with enterprise trust.

Security and governance are enforced by design in Appian. AI agents operate under the same enterprise controls that govern applications, processes, and data, including role-based access control, environment isolation, lifecycle management, and execution logging.

Every agent action is traceable and auditable, with full visibility into inputs, outputs, and process context. Governance is proactive rather than reactive (embedded into how agents are designed, deployed, and executed) supporting regulatory, legal, and internal compliance requirements.

Appian supports both human-in-the-loop and human-on-the-loop oversight models. AI agents can request approvals, route decisions for validation, or escalate exceptions based on defined rules and risk thresholds.

Humans remain accountable by design, with clear authority over when agent decisions are accepted, overridden, or reviewed – ensuring AI augments human judgment rather than replacing it.

AI agents follow Appian’s standard enterprise application lifecycle – moving from development to testing to production with appropriate controls. Built-in testing, monitoring, and troubleshooting tools support continuous improvement as agents scale across processes.

Because agents operate inside measurable workflows, organizations can directly track impact on cycle time, throughput, cost reduction, and decision quality – turning AI from experimentation into sustained operational value.

Be part of the process

Join the world’s leading organizations using Appian process orchestration.