Acclaim Autism is a multi-state behavioral healthcare company headquartered in Philadelphia, PA (USA). It was established in 2019 with the objective of offering high-quality, evidence-based therapy services to families affected by Autism Spectrum Disorder (ASD). The company specializes in providing behavioral care for children under the age of 21 in their homes, schools, and community settings.
Acclaim Autism used generative AI to automate patient onboarding, extracting data with 95% accuracy and reducing waiting times from up to 6 months to just 1 month.
Challenge
Acclaim Autism’s patient onboarding process involved a high volume of document exchange and data extraction from unstructured medical documents, such as diagnosis forms, which are dense with free text. Manually processing these documents resulted in a high error rate and created a lot of administrative rework for both clients and clinicians—contributing to higher attrition rates.
Appian Solution
Acclaim Autism built on their existing Appian onboarding application by adding generative AI capabilities. The improved application uses a pre-trained generative AI model to process medical documents as part of the patient intake process.
The updated solution has reduced manual workload by automatically extracting document data with 95% accuracy and is expected to shorten patient waiting time from three to six months to just one month. And Appian’s private AI approach means the app ensures HIPAA compliance, protecting the security of confidential clinical information.
