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Aon, a leading global professional services firm, exists to shape decisions for the better — to protect and enrich the lives of people around the world. Aon provides its clients in more than 120 countries with advice and solutions that give them the clarity and confidence to make better decisions to protect and grow their business.

Aon utilized Appian to optimize its reinsurance claims process resulting in a significant acceleration of claim uptake and invoice processing. This was done as part of an operating model change in Aon's Reinsurance Solutions group to leverage major processing hubs for transactional work to allow local staffing resources to focus on expanded client advocacy.

Aon Transforms Reinsurance Claims Processing with Appian

Business Problem

Starting in 2018, Aon Reinsurance Solutions initiated an operational transformation program, making adjustments to daily roles and responsibilities for Aon's staff worldwide and introducing new business processes and corresponding changes to critical business applications.

Aon needed an enterprise-grade, comprehensive system to ensure their high level of service was not only maintained—but improved—during this transition. 

Appian Solution

Leveraging the 8-week Appian Guarantee, Aon deployed a new claims workflow application to support the transformation, enabling employees to shift their focus to client advocacy and enhanced service delivery. 

Using Appian’s prebuilt plug-ins and API framework, Aon seamlessly combines vast amounts of previously siloed data and logic, accelerating the creation of new claims workflows across the enterprise while leveraging existing algorithm, claims, and billing logic.


Aon Reinsurance Solutions digitized and automated its reinsurance claims process using The Appian AI Process Platform. 

We were facing a complex business problem and wanted to change our operating model by centralizing more transaction processes. However, traditional development methods lacked the capacity and time required for this transformation. Appian not only enabled fast and efficient low-code development, but has helped us to reimagine our processes entirely through automation."
-Bob Olson, Chief Information Officer, Reinsurance Solutions, Aon