What do a leading FinTech, bank, and stock index all have in common? They’re using intelligent automation to better serve their customers. Leading FinTech provider Mollie, incumbent bank Raiffeisen Bank International (RBI), and stock index S&P Global all took the stage at Appian Europe in November 2022 to present how they are working better, smarter, and faster with Appian low-code process automation.
While they vary in size and in the types of financial services they provide, they all have one thing in common: leveraging intelligent, agile process automation to stay ahead of the pace of change.
Meteoric growth requires a stellar solution.
Mollie, a FinTech payment service provider, grew significantly in the last year. Mollie’s customer base grew to such an extent that its current tools were no longer sufficient to manage company processes. Relying on spreadsheets proved inefficient for a company its size. Mollie looked for a case management solution that would enable it to improve customer service, increase efficiencies, and shorten training times. Mollie selected Appian for its flexibility, knowledge of the financial services industry, and regard for the client’s wishes rather than dictating to the client.
Using Appian’s low-code process automation tools, Mollie:
- Consolidated processes, from 50 down to seven.
- Developed its first application in six weeks.
- Delivers prototypes quickly and repurposes them for any type of case.
Achieving transparency requires a clear vision.
Austrian banking group Raiffeisen Bank International (RBI) has a bold vision: to be the most recommended financial services group by 2025. The key to the transformation? End-to-end, agile, digital process automation with complete transparency for all stakeholders.
RBI uses Appian for case management and end-to-end orchestration of its digital processes. Each process, such as corporate lending or customer lifecycle management (CLM), includes different departments, people, and touchpoints, and interfaces with multiple systems. Appian provides the orchestration layer—the glue across people and systems—which receives status information and data from other applications, initiates automation steps, and provides full transparency regarding status and touchpoints.
The benefits RBI gained using Appian include:
- One-stop shop, with all capabilities in one platform.
- Speed to value, achieving development speeds up to 2-5 times faster than traditional full-stack development.
- Software as a Service in a fully cloud-based environment.
- Easy integration, connecting to third-party applications and systems.
- Reusable components, eliminating the need to reinvent the wheel for each new application.
- Client and employee satisfaction: End-to-end process transparency, creating a collaborative atmosphere and triggering notifications and reminders.
From successful foundation to grassroots movement.
A long-standing Appian customer, S&P Global has been using Appian for 12 years to speed its application development. The data publication division of S&P Global has developed 1,400 processes and 130 million tasks on the Appian platform, 30 million in the past year alone—showing Appian usage is growing exponentially.
S&P Global credits Appian as the basis for its success and with reshaping the dynamic of application development. As Appian spread organically across the organization, “citizen developers” began leveraging Appian’s easy-to-use tools to create workflows to access the data they need.
According to S&P Global Director of Operations, Enablement, Dylan Fulmer, “[Appian users are] inquisitive people who want to go above and beyond to solve their problems by giving them more control over their own destiny.”
S&P Global credits Appian as the basis for its success and with reshaping the dynamic of application development. As Appian spread organically across the organization, “citizen developers” began leveraging Appian’s easy-to-use tools to create workflows to access the data they need.
Different journeys leading to digital transformation in the financial services space.
Mollie, RBI, and S&P Global are just three of our customers who presented their low-code process automation journeys at Appian Europe. Watch the sessions on-demand to hear from more customers. While they all started from different places and had different application development needs, they are all benefiting from the power and flexibility of the Appian platform.
Download the eBook to learn more about how your financial institution can better anticipate the needs of your customers and improve the customer experience.
