Customer retention comes down to customer satisfaction. And 87% of policyholders say the claims experience directly impacts their decision to remain with their insurance provider. Utilizing more omnichannel capabilities and minimizing the need for manual intervention allows insurers to better anticipate customers’ needs throughout the claims process. Streamlining first notice of loss (FNOL) is especially critical to delivering a positive claims experience. As the first step in the insurance claims life cycle, it should be managed with precision.
Hear experts from AWS and Appian discuss how to increase straight-through processing, improve customer satisfaction, and increase profitability. You’ll also learn how to: