Dynamic Case Management
Boost efficiency with interactive workflows.
Automate collaborative work and exception handling with robust capabilities.
Rich capabilities for better customer experience.
Hear from our customers.
Learn more about dynamic case management.
Connect the dots between people, process, and data.
- Manage Any Type of Case Work
- Dynamic Exception Handling
- Automate Complex Processes
- Unify Data and Actions
- Process to decision.
Manage predictable, reliable processes with the flexibility to handle the unexpected. - Service requests.
Provide great customer experience for customer service, claims management, or other service needs.
- Incident management.
Resolve adverse incidents and mitigate risk with full visibility of processes, and collaborate to drive effective action. - Investigations.
Access complete information in a single location to make informed decisions.
- People in control.
Automated tasks, alerts, and consolidated views ensures people take immediate action and get work done. - Exceptions and ad-hoc activities.
Dynamically address cases and ad-hoc activities that deviate from the norm and incorporate learning to improve processes over time.
- RPA bot exceptions.
Seamless hand-off between bots and people with a full audit trail improve processes over time.
- Intuitive user interface.
Ease-of-use translates to making the right decisions at the right moment in time. - Dynamic business rules.
Tackle complex decisions, no matter what comes your way. - Task and process management.
Automated tasks and processes ensure teams get work done fast. - Enterprise mobility.
Native mobility to get more done, in the office and in the field. - Optimize business processes.
Orchestrate people, processes, and data in workflows to automate any end-to-end process.
- Unite all case information.
Integrate and act on data, processes, and collaborations, no matter where your data lives. - Real-time analytics and reporting.
Stay on top of key performance indicators and metrics. - Social collaboration.
Uncover all information and context to drive more effective action.
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Appian is the unified platform for change. We accelerate customers’ businesses by discovering, designing, and automating their most important processes. The Appian Low-Code Platform combines the key capabilities needed to get work done faster, Process Mining + Workflow + Automation, in a unified low-code platform. Appian is open, enterprise-grade, and trusted by industry leaders.
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