Skip to main content
Appian Government logo

November 29, 2023

Capital One Hall | Tysons, VA

Public Sector Case Management

Rapidly develop

case management applications.

Automate and optimize service delivery while providing an exceptional citizen experience.

Maximize flexibility with Case-Management-as-a-Service (CMaaS).

Modernize case management with a customizable, composable solution foundation.
building permit request screenshot

Trusted by leading government and public sector organizations

CMS logo
office of the comptroller logo
Department for Labor logo

Improving the citizen experience.

Queensland Government Department of State Development, Infrastructure, Local Government and Planning (DSDILGP)

This award-winning application simplifies citizen requests through an intuitive portal and efficiently coordinates process assessments within the department.

federal transit administration white logo

Streamlining data input, reporting, and analysis.

Federal Transit Administration

Using an application built on the Appian Platform, the FTA automatically inputs and validates data from 4,000 transit agencies, accelerating reporting, project determinations, and grant management and improving audit compliance.

Eliminating paper-based operations.

Dallas/Fort Worth International Airport

In just 18 months, DFW Airport built 40 applications to track airplane movement, ensure restaurant compliance, dispatch janitorial staff, and more.

Modernize case management.

Case-Management-as-a-Service (CMaaS).

Gain a highly modular, configurable foundation for flexible, low-code application development.

Modify workflows on the fly.

Address complex cases and exceptions while maintaining compliance.

Elevate the user experience.

Deliver a well-designed, intuitive, and accessible user interface to constituents and employees.

Reduce manual tasks.

Offload repetitive, tedious tasks to AI-powered process automation.

Continually optimize workflows.

Discover process bottlenecks and maximize efficiency with process mining.

Always meet your deadlines.

Monitor service level agreements and key performance indicators in real-time with advanced analytics. 

Configurable templates.

Define specific workflows for various case types.

Dashboard-style views.

Visualize the progression of a case through its lifecycle with intuitive, unified dashboards.

Modern constituent portal.

Enable self-service and collaboration within your teams with an intuitive, modern constituent portal.

Complete automation.

Leverage RPA, process mining, artificial intelligence (AI), and machine learning (ML) to maximize efficiency and accuracy.

Customizable reporting.

Configure reports on any metrics and with any level of detail.

Cloud security and compliance.

Maximize security and compliance with the Appian Cloud. Benefit from automatic updates and a host of certifications, including FedRAMP, DISA IL4/5, HIPAA, SOC 1–3, and more.

Learn More

Case management guide

Achieve your goals faster by understanding the technologies that enable effective casework.

Optimize case handling

Accelerate your case management processes.

Investigative case management

Ensure timely evaluation of criminal cases through swift collection of evidence, validated data inputs, flexible application logic, and automated processes, tasks, and notifications.

Find out how Appian Case Management can benefit your organization

Take a closer look at the capabilities of the Appian case management solution and start a conversation about your unique needs.

How to build a case management process

Learn the 5 steps to building a successful case management process for your agency and what you should consider at each stage.

What to look for in law enforcement case management solutions

Adopting the right software will help your officers solve crimes faster, improve clearance rates, and become more efficient.

Ready to talk?

See how the world’s fastest-growing organizations use Appian for process automation.

G2 leader fall 2023
Gartner Peer Insights Customers' Choice 2022
G2 Top 50 IT Management Products 2023