On paper, the order-to-cash (O2C) process looks pretty simple. Create a sales order and move seamlessly through to clearing an invoice. In practice, however, this core business process at many organizations looks quite different.
Order processing is a highly complex, multi-departmental undertaking with many dependencies. Orders are routinely changed, shipments get delayed, and invoices are re-worked. Bottlenecks in one area lead to delays in another, and inefficiencies are felt throughout the entire organization.
An efficient order-to-cash workflow is a competitive advantage—and process mining can help you get there.
In this eBook, you’ll see how to reduce cycle times, increase automation, and improve cash flow with Appian Process Mining in three easy-to-follow steps.