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What comes next on the automation journey for industry-leading firms in financial services.
How should financial services firms automate processes that span dozens of systems, departments and technologies? What are the foundations of future automation excellence? And how will that next phase change how automation is used today?
These are among the big questions we explore in the Appian Automation Maturity Index research program. In this, the final part in a three-part series, we look at the impact of unifying workflow platforms, low code, robotic process automation (RPA), and artificial intelligence (AI). We also explore some of the hallmarks of firms with mature automation capabilities.