CCW Market Study: Customer Experience Trends, Challenges & Innovations

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Cutting through the clutter to stand out as a partner to consumers, not just another faceless company, is paramount. As customer behaviors and digital services evolve due to the COVID-19 pandemic, organizations are looking to contact centers and their agents to deliver CX that goes above and beyond in the face of a digitally-driven new normal.

Download this CCW Market Study to learn:

  • How did COVID-19 impact the importance of the customer experience?
  • What are the top pain points facing today’s customers?
  • What are some trendy new initiatives that can almost guarantee an uptick in CSAT?
  • How can Appian help you transform your CX?