Appian hosted a Twitter chat on June 28, 2017 to celebrate National Insurance Awareness Day. The conversation focused on the #ConnectedInsurer and we were fortunate enough to have Richard Messick from Deloitte participating along with other insurance thought leaders: Mark Breading from Strategy Meets Action, Jen Overhulse from St. Nick Mediaand Brian Hemesath from the Global Insurance Accelerator.
Appian helps companies become connected insurers through digital transformation, and so we were interested in exploring trends and challenges in enabling insurers worldwide to better manage underwriting, claims, pension administration and other processes.
Our Twitter chat premise was to discuss how insurers are - or are not - keeping their customers better connected through digital; some interesting themes emerged in the conversation.
For example, several of the participants zeroed in on claims as an opportunity where there is still work to do that can improve customer experience:
From Richard Messick - @rmessick_D:
Rapid change is happening, with increasing need to focus on the claims customer experience! #ConnectedInsurer
From Mark Breading - @BreadingSMA:
Agree that claims has great opportunities to transform in a true #ConnectedInsurer environment.
And from Jen Overhulse - @stnickmedia:
Agree! #Claims has the most offline processes right now. Opportunities for #automation. #ConnectedInsurer
You can see a complete recap of the Twitter chat here.
I really enjoyed the conversation in the Twitterverse! Thanks again to all who participated.
Eileen Potter
