Businesses are undergoing a digital transformation, and completely shifting how they do business.
A study by the Altimeter Group found that 88 percent of businesses are re-aligning technology platforms, or business models to impact digital customers.
The problem? Only 25 percent had mapped out the journey those customers take.
Understanding customer processes is critical to getting the most out of business technology platforms such as BPM software.
Let Appian support your process-driven digital transformation.
