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Technology, business have to align for BPM success

Ben Farrell
January 10, 2013

The concept of process-driven business functionality is not a new one, but it is something that many businesses are beginning to embrace. According to a recent Information Management report, finding success with process-driven operations depends heavily on being able to unify the technological and business sides of operations to ensure success.

What makes process projects fail

The report's author explained that, in her experience, many technology-focused conferences are filled with people who do not know much about how to use process-driven attitudes to improve corporate operations. At the same time, many industry events in the process sector are attended primarily by business leaders, with few CIOs or other technology managers in attendance. This rift is among the major reasons why process innovation fails in many organizations, as the unification of IT and end-user functionality is integral to the success of process initiatives.

Looking at why processes are so important

According to the news source, shifting business models created by market leaders, rapid technological change, global expansion and the rise of customer-centric models are all contributing to the rise of process-driven workstyles. As a result, many organizations are working to transition to a process-driven framework by 2020. To find success in this area, companies have to develop ways to integrate the technological and business functions they complete in order to streamline processes and ensure that process innovation does not fall flat.

Importance of BPM software

Business process management, on its own, is an important part of process-focused functionality because it helps organizations identify important processes and develop a framework that ensures they are delivered effectively. However, the rising role of IT in the enterprise and consumer sectors is creating an environment in which business and technological operations have to work in conjunction with one another to get the job done. BPM software goes a long way in making this possible by working in the back office to deliver applications and data to end users through an effective interface.

BPM solutions accomplish this through a combination of process automation and integration that, essentially, makes the back office more social. With IT systems sharing data and relating that information directly to business processes, end users can access applications and information in a streamlined manner. As a result, organizations can sustain process innovation because the technology removes many of the barriers to efficiency by aligning how IT functions with what users need.

Ben Farrell

Director of Corporate Communications