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BPM and big government - maximizing the value of partnerships

Ben Farrell
June 18, 2013

Large government organizations, such as federal agencies and departments, often depend on large-scale projects, such as private-public partnerships, to meet ongoing needs around the country. In many cases, inter-departmental communication and collaboration is a necessary component of a project. In a world increasingly dominated by cloud, mobile and enterprise social technologies, public sector organizations have plenty of tools at their disposal to handle such projects effectively. However, the technological diversity in government can also make it difficult to effectively integrate processes across departmental and operational boundaries. BPM for government can cross the lines between agencies and even the public and private sector, positioning large government entities to complete projects as efficiently as possible.

Dealing with the overhead cost problem in government

Overhead costs are a prominent issue for many projects handled by major government organizations. Every phase of operations has to be documented extensively, every deal with private companies requires a rigorous bidding process and work in the field could, realistically, spread over a variety of geographical areas. These mandatory aspects of many major government projects can create incrediblecosts. For the most part, public sector entities cannot afford to add to the problem through poor collaboration and inefficient processes. On its own, BPM principles can enable managers to establish an ideal process framework to improve operations. BPM software can automate processes and give workers the tools they need to handle projects more efficiently. As a result, BPM solutions can remove unnecessary overhead costs by streamlining day-to-day processes.

Addressing challenges created by new technologies

Cloud, mobile and enterprise social technologies are beginning to play a vital role in many government operations. While the public sector has traditionally been conservative with information technology in an effort to ensure key data remains protected, demand for innovation has reached a point where many departments and agencies are moving to secure cloud, social and mobile channels to improve operational efficiency.

The transition to cutting-edge IT solutions can be disruptive in an industry with many specialized and highly-refined operational methods. BPM software can play an integral part in connecting technology and processes in government without sacrificing security. Because of this, government organizations can reduce the risk of disruption associated with new technologies and position themselves to maximize the value of cloud, mobile and social systems. This can help agencies and departments get more done while spending less, positioning themselves for sustainable success.

Ben Farrell

Director of Corporate Communications

Ben Farrell