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BPM software can pay dividends in government

Malcolm Ross, Senior Vice President, Product Strategy, Appian
December 31, 2012

People working in a federal government agency, state government office or local government body face incredible work challenges. The current economic climate is one in which the average person needs better government services, but cannot afford to pay more taxes to support them. This is creating an environment in which traditional, and sometimes archaic, operational methods are no longer valid in government. Instead, more organizations are looking at emerging technologies as the path to more efficient and stable operations.

Improving government functionality

According to a recent Aol Government report, there are generally two phases of operations for government organizations. The first is the day to day, in which workers focus on getting the job done by completing processes and moving from task to task as efficiently as possible. During this phase, there is often little time to improve functionality or explore better ways to get the job done. However, government bodies are also responsible for disaster response and other emergency actions. This climate of conflict often leads to major operational gains.

The news source explained that government organizations facing an emergency often are left with no choice but to get the job done in a more efficient way. As a result, these periods that pose some of the greatest challenges also fuel innovation on a process level. Government organizations often find ways to get the job done faster, better and at lower costs during such periods, and can apply those gains to operations during normal periods.

Using BPM to make process improvements happen

While emergency periods can enable government employees to identify process improvements, they still have to find a way to make them a reality on a day-to-day basis. Business process management softwarefor governmentcan play a major role in making this happen. The news source explained that automation and similar technologies can allow employees to streamline workflows and make innovation a realistic possibility in government organizations.

BPM software makes workflows more efficient by simultaneously automating processes and integrating background technological systems. As a result, employees are able to use a robust BPM application to access a variety of data sources and solutions in an intuitive way, without losing the context of the information. This makes BPM an integral solution in helping organizations get more done, while requiring fewer resources.

Malcolm Ross

Vice President of Product Marketing