The Federal Bureau of Investigation launched its new case management system, called Sentinel, last month. Sentinel moves the agency off of paper files and into the 21st Century world of electronically stored and shared case information. This should be good news - and it is, to a degree. Sentinel will make it easier for agency agents to do their jobs, track vital case information, and share that information with other law enforcement and national defense organizations.
Now here's the bad news (and it's really bad): The system took a total of 12 years and more than $600 million to complete.These numbers, reported in the Wall Street Journal, include the more than three years and roughly $170 million spent on an earlier digital project called Trilogy that never produced a useable case management system.
What an outrageous waste of time andtaxpayer dollars! We the People deserve better, plain and simple. And the fact is, we could have better - better government agency performance supported by better governmentIT, delivered more quickly and at a fraction of the cost of traditional development approaches - if more agency IT teams would embrace business process management software. The most forward-thinking agencies have already paved the way and proved the value.
The story of the FBI's Sentinel solution is a sobering reminder that former Federal CIO Vivek Kundra's "25-Point Plan" and successor Steven VanRoekel's various "Firsts" initiatives - all aimed at improving how government agencies develop new software solutions - remain elusive goals, not established practices, for many agencies. On the other hand, agencies that have adopted BPM software as their platform for new solution development and modernization of legacy systems are way ahead of the curve. Here are some key reasons why:
So where is this in action? The Defense Information Systems Agency (DISA)used Appian BPM to deliver an end-to-end procurement system that integrates twelve legacy systems into one solution, greatly simplifying work for over 100 procurement officers and specialists. The U.S. Marine Corps.leveraged Appian for procurement as well, creating a solution that delivered a more than $9 millionreturn-on-investment in the first 12 months. The Department of the Treasury/Office of the Comptroller of the Currency used Appian to deploy a new Personnel Administration and Security System (PASS), as well as its mission-critical Central Application Tracking System (CATS). And the list goes on: GSA, FDIC, Dept. of Education, FDA, FEMA, and more.
But while Appian is bringing more than 40 government agencies into a new world of modern IT application creation, there are still many more agencies out there, like the FBI,doing things the old way. And paying dearly for it.For a deeper dive into how a BPM platform changes the game for government IT development, read our white paper on "Adapting to the New Information Technology Directives: A Guide for Federal Government CIOs."
Director of Corporate Communications
Appian is the unified platform for change. We accelerate customers’ businesses by discovering, designing, and automating their most important processes. The Appian Low-Code Platform combines the key capabilities needed to get work done faster, Process Mining + Workflow + Automation, in a unified low-code platform. Appian is open, enterprise-grade and trusted by industry leaders.