This large multinational pharmaceutical company leverages its Shared Services team to design, execute and analyze results of experiments for many organizations within the enterprise.
The Shared Services division was using excel-based processes to track and manage the work. Such processes pose numerous problems, chief among them being the availability and accuracy of data and the fact that such processes are impossible to scale. The lack of visibility and automation in tracking and reporting work resulted in thousands of wasted hours.
Appian enabled the Shared Services division to modernize and digitize how its enterprise-spanning work was managed and reported. The system streamlines and automates both work capture and management of work in-process. Management has increased visibility for better decision-making, and unifying data and process on a single platform helps ensure proper utilization of experiment results.