The College Board is a not-for-profit membership organization that administers the SAT, the PSAT/NMSQT and the Advanced Placement (AP) Program. Each year, the College Board helps more than seven million students prepare for a successful transition to college through programs and services in college readiness and college success.
The Services for Disabilities (SSD) division of the College Board manages all requests submitted by students with disabilities, mostly related to special accommodations, such as Braille computers, extra time allowances, etc. SSD Leaders sought a means of automating evaluation and response for the 70,000 requests submitted annually by students with disabilities.
The College Board deployed the Appian Platform to automate all data entry and processing associated with SSD requests. The program eliminates the processing errors associated with manual, paper-intensive systems, centralizes the information of all SSD students in one place, allows real-time status monitoring of accommodations requests and uses flexible rules that can be adapted to meet changing business needs.