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Bankia is the fourth entity within the Spanish financial system, listed on the Madrid Stock Exchange and part of the select Ibex 35 index.

With close to 8 million customers, it is the leading financial institution in six regions and they jointly contribute to 38% of Spain’s GDP: Madrid, the Valencian Community, the Balearic Islands, Murcia Region, La Rioja and the Canary Islands.

The institution works with a universal banking business model based on multi-channel management, operating across the entire country, with its activity focusing on retail and business banking.

Bankia is the most solvent bank among Spain’s largest institutions, with a CET1 fully loaded capital ratio of 13,02% at the end of the fourth quarter of 2019.

In addition, the bank’s project is based on a Responsible Management model that aims not only to achieve financial profitability, but also social responsibility and respect for the environment.

Bankia: Digital Legal Case Management with Process Automation


Business Problem

Bankia’s legal department wanted to evolve its digital transformation model so that it could have a solution that would allow full traceability of the processes of rapid implementation where new regulations could be adapted in a fast way, combining operational efficiency of processes with the exploitation of information with end-to-end process visibility that would allow an improvement in the average operating times and therefore, in efficiencies.

Appian Solution

Appian was the solution selected by PwC and deployed in PwC’s infrastructure to implement the processes of the legal function.