Expedite claims handling, reduce leakage, and deliver a superior customer experience, no matter your line of business.
Streamline each step in the claims life cycle with the following integrated modules:
Modules for P&C insurers.
Modules for life insurers.
See how Aviva France increased the number of same-day claims settlements from 1% to 25%, plus a 530% jump for claims settled within three days.
Appian Connected Claims offers a direct integration with Amazon Connect, an easy-to-use omni-channel cloud contact center. Transform the way you engage with customers and further personalize your interactions to set your brand apart.
See how sachcontrol used Artificial Intelligence (AI) to improve claims and payment processing time, leading to better operational efficiency and 99.7% customer satisfaction level.
Gain a unified view of the customer, including claims and policy data across multiple lines of business.
Policies and Assets
Quickly access all of the claims related to a policy, complete with priority and status information.
Handle claims more efficiently with predefined workflow that is easily configurable to your needs.
Accelerate time to close, reduce expenses and maximize customer satisfaction with full visibility into claim payments.
Leverage system-recommended investigation paths for faster and more intelligent fraud analysis.
Continuous Improvement Analysis
Visualize and understand the data behind claims performance and optimize your processes for maximum efficiency.