Policy underwriting and service operations.
Enable connected underwriting and accelerated business.
Leading insurers trust Appian.
Efficient, connected underwriting, controlled & automated policy servicing, and a unified customer experience help grow your business.
- Complex Policy Quotation
- Contact Center Automation
- Policy / Pension Servicing
- Customer Service Complaint Management
- Streamlined quoting process.
Orchestrate multiple streams of siloed tasks from different stakeholders to finalize the quote. - Enhanced insight.
Create a 360 degree view of all relevant quote data needed to make an informed underwriting decision. - Increase quote to bind ratio.
Improve submission handling, increase quote capacity and deliver an optimal experience for all users. - Leverage systems and services.
Re-use internal legacy, modern systems and external services to gain the best underwriting experience.
- Single engagement system.
Unify all systems, channels and information into a single, intelligent interface. - True customer service.
Improve productivity and efficiency to deliver concierge customer experience at every interaction. - Multi-channel consistency.
Deliver a seamless customer experience on all channels with consistent data. - Automated agent experience.
Use IDP, AI and RPA technologies to support agents in servicing customers with personalized recommendations.
- Complete customer insight.
Provide visibility across customer, employee and contract records. - Efficiency and cost reduction.
Increase pension servicing efficiency and reduce operating costs. - Automate paper-based processes.
Streamline manual intensive, paper-based administration processes using IDP and digitalization. - Improve service and sales.
Provide true customer service, complete customer insight and increase sales opportunities.
- Effectively handle complaints.
Manage complaints from any initiation point - including paper, email, voice - through assessment, research and resolution. - Customer service and retainment.
Improve customer service by ensuring timely and consistent management of complaints. - Cross-functional workflow.
Enable orchestration of complaints between siloed departments. - Central view and control.
A central view for investigating and tracking complaints, enabling learning, audit and reporting.
Having a platform that enables end-to-end servicing is what we needed as a company if we are really going to do more global business at a broader scale.
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