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Contact Center Automation

Streamline processes for a unified view of the customer.

For insurers, customer experience – especially at the insurance moments of truth – is critical. Whether it is a quote, billing question, or a claim, insurers need to deliver the highest level of service at every opportunity. However, siloed legacy systems and manual processes can pose significant barriers for insurers to deliver exceptional customer service.

With the Appian Intelligent Contact Center™, insurers can unify all systems, channels and information into a single, intelligent interface – improving productivity and increasing efficiency – to deliver concierge customer experiences at every interaction.

Features at a glance:
  • Deliver a seamless customer experience driven by AI-guided agent interactions
  • Automate and streamline work, enabling faster processing times
  • Improve first call resolution and reduce operational costs