How does process controlling work?
In process controlling, processes are checked and controlled. Process controlling involves examining whether a process runs according to the defined process strategy and is compliant with any applicable requirements. This is done according to key figures recorded during process implementation. Further key performance indicators may have to be measured for various reasons, such as to determine the performance of the process.
Once the data has been prepared, it can be analyzed, and the analysis results must be interpreted. The results should provide information on whether the process objectives and compliance have been achieved. The results of process controlling should be passed on to the process employees and other relevant persons, such as management.
Process controlling is carried out as follows:
- Measure key figures (carry out employee surveys, if necessary).
- Prepare the data.
- Analyze the data and aligning it with process objectives.
- Interpret the results.
- Disseminate the results and findings.