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Internal Help Desk

Streamline service desk request management.

Employees are your organization’s most critical asset. Delivering a seamless experience for HR and IT requests that streamlines on-boarding, improves productivity, and maintains privacy is essential.

However, many organizations rely on outdated systems and processes that slow down the ability to respond timely on employee requests. Adding complexity, large enterprises have to navigate requests from thousands of employees, across global offices, while adhering to privacy and security measures.

The Appian Intelligent Contact Center™ automates and centralizes processes to effectively manage internal requests and improve the employee experience.

Features at a glance:
  • Initiate and orchestrate requests with a flexible, self-service interface
  • Streamline processes to respond and resolve employee requests faster
  • Improve compliance around employee data privacy, security, and safety
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Brief: Employee Experience

Whitepaper: The New Reality for Customer Engagement