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Appian Named Category Leader in Chartis Vendor Analysis Report on Client Lifecycle Management (CLM)

Marianne Elie, Director, Financial Services Industry Marketing
September 14, 2022

In the Chartis Vendor Analysis: Client Lifecycle Management Solutions, 2022: Corporate and Investment Banking report, Appian is recognized as a Category Leader. The report noted the completeness of Appian’s offering, including our unified low-code platform, data integration capabilities, and ability to meet market-specific requirements.

According to the report, financial institutions are faced with pressure to increase digitalization, manage more complex customer workflows, and adhere to more and more stringent regulations and business requirements. To meet these challenges, institutions have been attempting to develop client lifecycle management (CLM) frameworks to achieve a more holistic and centralized view of their customers as they move from onboarding to offboarding.

The development of the CLM process is motivated primarily by improvements in efficiency, reducing lengthy onboarding times, moving employees away from repetitive work and toward more complex activities, and enabling more accurate information about entities and counterparties to be surfaced quickly. The following technologies help leading financial organizations meet these goals:

  • Automation codifies processes and tasks into workflows and reduces manual labor.
  • Low-code development lets you build apps to orchestrate tasks or analytics processes with simplified language, democratizing the process of applying analytics to CLM.
  • Cloud enables remote access to apps and enhances capabilities within systems.
In the words of Phil Mackenzie, Research Principal at Chartis, "Appian is a specialist in the provision of CLM capabilities to the commercial and investment banking market, and its built-for-purpose workflow, automation techniques and policy management tools were all considered by Chartis to be particular strengths. These factors are reflected in its Category Leader status in the Chartis CLM RiskTech Quadrant for investment banks and markets solutions.”

The Appian Connected Customer Lifecycle Management suite of solutions enable financial institutions to collaborate and automate critical and complex processes through guided business decision making. They also offer a data model that brings together diverse information and systems in an accessible web portal. The solutions together bring increased visibility, efficiency, cross-departmental coordination, and overall process effectiveness. 

Read the report to learn more about efficiency drivers in CLM and why Appian was named a Category Leader.