Managing people, processes and assets at scale is challenging. Employees often rely on dated legacy and siloed systems to do their job, with the need to update numerous records, documents, and spreadsheets manually. When working in the field, they also need to fill out paper forms and send them back to the office for administrators to enter and update data to the system, creating greater margin for errors.

Serco was looking for a solution to exceed client expectations on service delivery. They needed to find an efficient, scalable solution to meet client requirements and Key Performance Indicators (KPIs). They wanted to replace manual processes with intelligent automation and implement a digital platform to have better visibility and measurement of client services quality.