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Since 1978, Microsystem has been a provider of IT services and consulting for large organizations in Chile. Microsystem supports customers in their growth and digital transformation and specializes in delivering solutions for intelligent management of information and business processes, covering the entire information value chain: operational back-office, front-office and customer interaction, electronic and physical document management processes, process automation software, and analytics solutions. 

Business Problem

In 2018, the company began providing its customers with different automation technologies, including robotic process automation (RPA), with the aim of reducing the manual workload from repetitive, high-volume, and often error-prone tasks. 

Microsystem went a step further when it realized that many of its customers had common issues that could be solved with “standardized” automation solutions. They focused on identifying an automation platform that would allow them to develop common components quickly and easily.


Appian Solution

Microsystem chose the Appian Low-Code Platform for its speed and power. Appian RPA capabilities enable fast and agile development for simple actions and component creation for more complex actions. Thus, Appian RPA offers the best of both worlds: the agility of low-code development coupled with a wide range of customizable components.

Microsystem’s vision is to provide “packaged” automations—solutions that solve a common business problem and can be easily adapted to the needs of different customers. 

The first process to be automated was posting electronic invoices, which has become Microsystem’s flagship solution as it is a common service for the vast majority of their customers. 

Microsystem currently has 70 bots deployed in production. Eight different types of processes have been automated for their customers. A typical bot requires one week to be developed. 

The set of automated processes has resulted in the following:

  • Up to 2,500 documents processed per month per client/process. 
  • Up to five different systems integrated in the same process
  • Up to 25 users interacting simultaneously with a process.
  • Process time reduction of up to 90% (from 16 hours before automation to two hours today).
  • Average savings of 5–15 hours of manual work per day. 

The electronic invoice posting process has resulted in the following:

  • 5,000 invoices posted monthly. 
  • Average time savings of eight hours per day.
  • Approximately 70% of incoming invoices processed without human intervention. 
  • Exception management has resulted in a 30% increase in invoices processed.