5 Pillars for a Connected Insurance and Modern Customer Experience

Evolving consumer expectations coupled with a highly competitive market due to the emergence and rise of insurtechs has changed the playing field for insurers. Digital, connected experiences are now imperative to stay competitive in the market—digital transformation can no longer be delayed. 

• 60% of millennials want their insurance communications available in both traditional and digital forms.1
• 96% of executives at insurance companies state they’re accelerating their digital transformation initiatives.2
• Global insurtech funding hit a record high of $7.4 billion in the first half of 2021, exceeding funding raised for the entirety of 2020.3

This eBook outlines the importance of a connected insurance experience for customers, and the impact low-code has on connecting claims, underwriting, and improving collaboration across the customer journey.

1 Digimind

2 Deloitte

3 Willis Towers Watson