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Contact Center Automation

Improve agent efficiency and customer experience.

Customer expectations are constantly rising. Personalized experiences, fast and complete resolution, and seamless engagement options are just the beginning of what customers expect in return for their continued loyalty. However, contact centers are saddled with siloed data, disconnected channels, and manual processes that make for a disjointed customer journey and poor experience.

With Appian, you can deliver an integrated experience across channels and touchpoints to improve how you service and advise customers.

Features at a glance:
  • Bring together data and interaction history for a unified customer view
  • Improve customer satisfaction by ensuring inquiries are resolved the first time
  • Deliver business impact with faster processing time, reduced operational costs, and improved agent and customer experiences
  • Support agents with an easy-to-use interface and intelligent recommendations