Pairing digital FNOL handling with a connected claims solution for a better customer experience.
First notice of loss (FNOL) begins the insurance claims lifecycle and needs to be managed with precision. Speed, efficiency, and accuracy are key to setting the stage for a positive claims experience. In fact, according to a J.D. Power survey, FNOL comprises 26% of the customer satisfaction index model, making this first step critical in delivering a positive claims experience.
Built on the Appian Low-Code Platform, the digital FNOL module within Appian Connected Claims empowers insurers to quickly deploy digital capabilities to accelerate insurance claims intake across multiple lines of business, including property and casualty, life, and specialty insurance.