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First Notice of Loss Coordination

Pairing digital FNOL handling with a connected claims solution for a better customer experience.

First notice of loss (FNOL) begins the insurance claims lifecycle and needs to be managed with precision. Speed, efficiency, and accuracy are key to setting the stage for a positive claims experience. In fact, according to a J.D. Power survey, FNOL comprises 26% of the customer satisfaction index model, making this first step critical in delivering a positive claims experience.

Built on the Appian Low-Code Platform, the digital FNOL module within Appian Connected Claims empowers insurers to quickly deploy digital capabilities to accelerate insurance claims intake across multiple lines of business, including property and casualty, life, and specialty insurance.

Digital FNOL features at a glance.
  • Omnichannel capabilities to report claims anytime, anywhere—including SMS/text, WhatsApp, email, chatbots, and more.
  • Built-in intelligent document processing (IDP) and artificial intelligence (AI) to extract both structured and unstructured data from claims documents and emails.
  • Robotic processing automation (RPA) for data entry and validation.
  • Open integrations and APIs to easily connect with existing legacy systems and third-party data sources, no data migration needed.
  • Early and enhanced fraud detection to prevent payout on suspicious claims and initiate SIU referrals for further investigation.
Key benefits of Appian Connected Claims for FNOL.
  • Accelerate speed to settlement. Increase straight-through processing on simpler claims and free up staff to focus on those that are more complex.
  • Boost customer satisfaction. Provide more omnichannel capabilities and minimize the need for manual intervention, allowing insurers to better anticipate customers’ needs throughout the claims process.
  • Control loss costs and claims adjustment expenses. Increase efficiency and profitability by leveraging intelligent claims intake powered by IDP, AI, and RPA.