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HR Service Center

Streamline HR service desk request management.

The Appian Intelligent Contact Center™ provides a centralized solution to streamline HR requests and empower HR staff to deliver exceptional employee experiences.

With Appian, HR specialists have a unified employee view that dynamically changes to give them the right data at the right time. Embedded omni-channel communications consolidate all employee inquiries into a single solution, providing insight into HR workloads and ensuring HR specialists can track and quickly resolve requests.

And Intelligent Automation and Case Management capabilities help your HR team eliminate repetitive tasks and handle complex process and HR situations.

Features at a glance:
  • Deliver personalized employee experiences by surfacing the right data at the right time
  • Streamline employee inquiries into a single, trackable case management solution
  • Extend HR systems for end-to-end processes transparency and a single record of truth