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7 Intelligent Automation Benefits for Your Enterprise

Roland Alston, Appian
May 3, 2024

Intelligent automation removes barriers to scaling automation that have hindered business productivity for years. This powerful fusion of technologies automates complex processes, empowering organizations to adapt to change faster and more effectively than ever before. 


For years, strategists have been preaching to executive leaders: "Go digital or go home!" Research shows that they're finally taking the advice with 79% of corporate strategists prioritizing IA technologies as critical to business success. By harnessing intelligent automation technologies including AI, machine learning, and natural language processing, organizations are redefining how businesses create, capture, and deliver value. Whether you’re a seasoned IT leader or an aspiring business executive, this blog highlights seven benefits of intelligent automation that can help you unlock your organization’s full potential for digital transformation. 


7 Benefits of intelligent automation.

  1. Scalability: IA solutions are highly scalable and adaptable to dynamic market demand and changing business needs. Whether expanding operations, entering new markets, or handling seasonal demand variations, automated processes can scale quickly and efficiently. This flexibility enables organizations to respond promptly to fast-moving opportunities and dynamic market conditions.
  2. Enhanced efficiency and productivity: Intelligent automation streamlines repetitive tasks and automates workflows, which minimizes manual errors and enhances overall efficiency and productivity throughout the organization. For example, in manufacturing, you can automate production line processes, leading to smoother operations and higher output with fewer errors.
  3. Cost reduction: Intelligent automation optimizes resource allocation by automating complex processes, thereby reducing operational costs over time. For instance, IA automates routine accounting tasks in finance, reducing the need for tedious manual data entry and decreasing the likelihood of errors.
  4. Improved compliance: Scaling intelligent automation ensures regulatory compliance by automating processes and standardizing workflows. By automating audits, IA enhances transparency and accountability, simplifying regulatory reporting. Additionally, it equips large organizations to adapt to unforeseen regulatory changes and maintain up-to-date compliance, which mitigates risks and regulatory penalties.
  5. Faster decision-making: Intelligent automation accelerates decision-making by automating routine tasks and providing real-time insights through data analysis. With access to timely and accurate information, decision-makers can respond swiftly to challenges and opportunities for competitive advantage. For example, in the retail industry, IA analytics provide insight into consumer trends, enabling retailers to optimize decisions about inventory levels and marketing strategies.
  6. Enhanced customer experience: IA enhances the customer experience by enabling personalized interactions, predictive analytics, and faster problem resolution. IA ensures a seamless and friction-free customer journey by automating customer service, sales, and support functions. For instance, the convenience of IA-powered customer service chatbots bolsters customer loyalty and maximizes customer lifetime value.
  7. Operational resilience: Intelligent automation (IA) strengthens operational resilience by reducing dependency on manual processes. For example, IA enhances operational continuity in the healthcare industry by automating critical processes, facilitating remote care delivery, and optimizing resource management in the face of disruptions.


[Learn how to succeed with hyperautomation in the Gartner report: Gartner® Emerging Technologies and Trends Impact Radar: Hyperautomation Report.]


While the operational advantages of intelligent automation are undeniable, organizations often face challenges when it comes to scaling it effectively. These hurdles can range from technology limitations to organizational resistance. However, forward-thinking companies have found a solution to these problems in business process orchestration

Process orchestration is an approach that connects workflows, technology, and people in end-to-end automated processes. It's a way of automating and monitoring workflows to ensure all parts of your process are running smoothly. In the next section, we'll delve into the success stories of three innovative companies that have leveraged business process orchestration to scale IA effectively and drive transformative results.

Unlock intelligent automation’s full potential with business process orchestration.

Intelligent automation offers significant benefits for large enterprises, including enhanced efficiency, reduced costs, and improved decision-making. However, with the proliferation of autonomous systems, it’s easy to lose oversight of isolated IA initiatives across the enterprise. That’s where process automation platforms shine. These powerful tools seamlessly orchestrate workflows, technology, and people in end-to-end process automation, enabling large organizations to unlock the full potential of implementing IA at scale.

[Discover how process automation moves business forward.]