Government agencies and industry leaders convened this month in Washington, DC, to attend the 5th annual Appian Government conference. Sessions addressed how to accelerate digital transformation, reimagine the citizen experience, and optimize case management through intelligent process automation (a.k.a., hyperautomation) using low-code software development.
During the session titled, “The Appian Mission in the US DoD,” IT executives from the US Department of Defense (DoD), representing both the Army and Navy, shared insights on how they strategize, initiate, and execute software projects in the DoD. Here are the top three lessons learned from their vast experience overseeing complex software implementations:
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In fact, the lessons learned by the DoD were echoed by the Texas Department of Public Safety's Director of Procurement, Michael Parks, and Business Success Manager, Jasmine Robinson, in the session, “Modernizing Government Acquisition with Appian.”
Deloitte, an Appian partner working with the Texas Department of Public Safety, could not stress enough the importance of involving end users from the outset and at every stage of development. That way, you can identify early if you’re going off-course and quickly get back on track. Deloitte also recommended demonstrating the product as it’s being developed to make sure the agency can envision using it. Such close collaboration with the vendor is key to project success.
In addition, they highlighted the importance of adopting a phased approach. A gradual shift not only makes it easier to transition the team to a new way of doing things, but it lets you see a return on your investment faster, without waiting for full project completion.
Prior to working with Appian to overhaul their acquisitions system, the Texas Department of Public Safety (TXDPS) used a slow, painstaking manual process and fragmented data silos. To meet government acquisition regulation requirements, they need a solution that would help them quickly access, archive, and modify information while providing high visibility and transparency into the contracting process.
Appian offered an agile solution to automate the acquisition process end to end. TXDPS employees were originally resistant to adopting an agile methodology because it was new to the team and “hard to absorb.” But views changed once they saw how modifications could be made easily on the fly. They now insist, in their own words, “Agile is the only way to go. It’s been eye-opening.”
The first phase of the project was deployed in just three months. It was so successful, with people immediately adopting the solution as the go-to place for procurement data, that Robinson received the agency’s coveted Chiefs Award. Executive management was thrilled with the easy, transparent access to all their data in one place that the solution allowed, eliminating the need for phone calls and speeding up the entire acquisition process.
Like all government agencies, both the DoD and Texas Department of Public Safety are mindful of the need to demonstrate regulatory compliance by increasing transparency and efficiency. In addition, there is growing emphasis on usability and the customer experience. Using the Appian platform to build, orchestrate, and automate processes, both agencies are able to:
Access the full sessions on-demand at appiangovernment.com, and visit appian.com/government today to learn how to get started on the path to faster, more efficient workflows with intelligent process automation.