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Getting More Business Value from Your Automation Investment

Appian Contributor
November 23, 2020

Automation was already well on its way to becoming a ubiquitous investment in 2020, then the COVID-19 pandemic accelerated interest and adoption. Organizations started deploying Robotic Process Automation (RPA), Intelligent Document Processing (IDP), and other automation capabilities en masse, which interacted with mission-critical systems, legacy applications, and workers in both the front and back office.

Selecting the right RPA tool or AI service is critical to enabling your workforce. Yet organizations should give equal consideration to how they manage and orchestrate these automated processes and systems. Without the ability to manage exceptions, keep people in the loop, or pass information between AI systems, automation falls apart. Organizations require an ecosystem of complementary technologies, with workflow as the backbone, to both automate their processes and reap long-term ROI.

Orchestrate and Automate Any Business Process End-to-End

Our Low-code Automation Platform enables the orchestration and automation of any end-to-end business process. Organizations get all the capabilities they need to discover, automate, monitor, and optimize processes across the enterprise.

Workflow - When combining people, RPA bots, and AI together in a workflow to orchestrate and automate processes, each component must work in harmony. Appian makes it easy. Simply draw processes like a flow chart, adding data, smart services, RPA, business rules, and more.

RPA - Bots that automate mundane tasks free up employees to focus on more engaging and complex work. Bots can even be connected to systems without API access, for use in automated processes when needed.

AI/Machine Learning - Appian AI takes advantage of Google's industry-leading capabilities to add intelligence to any process or application. Organizations can also apply AI services from Microsoft and Amazon with low-code integrations to scale AI quickly.

IDP - The paper forms, PDFs, and manual document processing many organizations still use is not only inefficient but can be rife with inaccuracies. IDP, enables maximum straight-through processing for document-centric processes, saving time without requiring AI expertise.

Case Management - Interactions between people, processes, and data can be dynamic, ad hoc, and unpredictable. Case management helps unify these interactions for smarter, faster decisions. Organizations can also use case management to handle exceptions and ad-hoc activities, keeping the right people or team in control with automated tasks and alerts and consolidated views.

Decision Rules - Reflecting business rules in automated processes is critical to success. Appian allows organizations to handle complex business logic with no code, making it fast and simple to define decision points and update them as the business changes.

Managing The Flow Of Work In A Human+Machine Work Environment

Process orchestration matters.

"As more and more enterprises scale up automation, challenges to manage the various software applications as well as robots and other tools deployed across organizations become inevitable. It also becomes pertinent to be able to better manage human+machine dynamics and orchestrate the flow of work across the digital and human workforce to realize greater business value from automation investments." - Everest Group

Read the Everest Group paper here.

Across industries and use cases, the orchestration of people, systems, and processes plays a vital role in automation success. Appian provides a platform with all of the necessary capabilities needed to ensure orchestration and automation success. To learn more, visit