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Gartner MQ for iBPMS in Financial Services

Michael Heffner, Vice President, Solutions and Industry Go To Market
November 3, 2016

Read the blog to find out why Appian is rated a leader inGartner MQ for iBPMS - and its implications for Financial Services.

When I joined Appian as the leader of the financial services practice, I believed that the Appian application platform could proactively help clients to better address regulations, dramatically improve customer on-boarding, and foster omni-channel strategies through digital transformation technology. I know now from firsthand experience that Appian's platform - powered by Business Process Management (BPM) - can also deliver unique and specific features that our customers need, when they need them.What's impressive is that the attributes that make Appian a leader in serving our customers in banking and capital marketsare recognized by Gartner, Inc., with Appian positioned in their leader quadrant in the 2016 "Gartner MQ for iBPMS? analysis.

So what is iBPMS?

The Magic Quadrant is an independent analysis of technology products, in this case Business Process Management software. iBPMS platforms extend the transformational enterprise value of BPM through tight integration of modern technologies including data management and analytics, mobility, social collaboration, and cloud computing. Combined together, these capabilities foster better decisions and faster response to customer needs amidst evolving opportunities and challenges.

Gartner research highlights Appian's customer satisfaction rate, noting how Appian customers are more satisfied than those using our competitors for BPM.

Gartner also notes Appian's strong Records capabilities, saying, "Appian Records provides an intuitive ad hoc data integration capability. Records is accessible from the social interface, acting as a context broker and enabling situationally adaptive behavior." Appian has the differentiating capability to integrate structured data, documents, reports, and collaboration so that all users have one unified view of their clients.

Appian customer Bendigo and Adelaide Bank, an innovative Australian bank, confirmed of the Appian platform, "Our vision is to make our customers' journey completely seamless, regardless of which part of our bank they interact with," said Andrew Watts, Executive for Customer Service Improvement, Bendigo and Adelaide Bank. "The speed at which Appian helped us develop and deliver these mission-critical applications made them the ideal partner to bring our vision to life." The bank deployed Appian's low-code development platform to roll out 23 tier-one enterprise applications at a rate of more than one per month. In addition, the bank has deployed more than 6 "citizen developer" Appian applications through its innovative "In Business Programme."

Gartner also notes Appian's ability to deliver value to our customers in the shortest timescales, on average three months. Crucially, our customer and partners are also able to deliver these solutions at a lower total cost than our competitors.

Check it out for yourself.

Grab the full report here, so you can find out first hand Gartner's explanation of all the features Appian can provide, and how we stack up against our competition.

After you've reviewed it, send me an email and we can discuss how Appian can specifically benefit your institution,

*About the Magic Quadrant - Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Michael Heffner

Global Practice Lead, Financial Services