The number of emails, documents, files, and content we come across seems to grow every day. Today's knowledge workers need a way to organize, search, and access information quickly and easily. The ability to gather data and insight enables productivity, better and faster client service, higher job satisfaction, and more revenue for the company. Furthermore, following standard processes, having the flexibility to make changes and accommodate exceptions, and being able to collaborate are requirements for a modern, agile workplace with consistency and quality.
Skilled workers like lawyers, doctors, nurses, case workers, recruiters, account managers, and executives are examples of today's knowledge workers who need access to information to provide quality service. They need to easily find all the documents, correspondence, and key information on clients, patients, prospects, partners, or accounts to make critical decisions, take actions, and accomplish business goals.
So how do we enable knowledge workers with the information they need? Dynamic Case Management (also known as Adaptive Case Management or Advanced Case Management) provides highly structured yet dynamic exchange of information and collaboration between skilled knowledge workers, customers and support staff in one application. Create solutions that empower caseworkers and business professionals with immediate access to customer, account, or case information. Enforce rules and policies for consistency, collaborate with case participants within or outside of the organization, and track performance towards business goals.
According to industry analyst, Forrester, "Appian delivers a complete integrated suitesolution with all the components necessary to build a rich case management application witheither an on-premises or SaaS-based solution. Appian has a well-balanced product with strongcapabilities across design, development, reporting, content, and specific case automation features" (The Forrester Wave: Dynamic Case Management, 2011).
Building Dynamic Case Management solutions on Appian means having access to an industry-leading intelligent Business Process Management Suite with active analytics, enterprise social and mobile capabilities. Empower knowledge workers to open a case, view updates, and add content while they are working in the field, at a client site, or on their feet. Get rid of those legal folders, binders, and papers. Go mobile, social, and work smarter.
Cindy Cheng
Director of Product Marketing
