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BPM software offers major benefits from end-user perspective

Malcolm Ross, Senior Vice President, Product Strategy, Appian
December 18, 2012

Business process management software gives organizations access to process automation and cloud, mobile and social integration tools that can leave IT departments wondering how they ever got by without them. However, this back-office improvement comes with the consequence of major operational gains for the average employee. While it is often tempting to focus on the technological benefits of BPM solutions, the end-user gains provided by the solution can be just as significant, especially since BPM plays a major role in unifying business and technology to achieve corporate goals.

What BPM software does for the end user

BPM solutions do all of the work in the back office, but the real gains are visible when end users run the application. A BPM system allows end users to view application and data systems in a streamlined way, giving them the ability to more easily access the data and applications they need, whether workers are getting the job done at a workstation in the office, at home or using a smartphone or tablet.

This type of functionality enables a truly flexible work environment in which employees are not only more productive, but also can better balance their work and personal priorities. When this happens, workers tend to be more productive and engaged while working. As a result, the flexibility enabled by a BPM software implementation sets the foundation for a better operational culture that creates a return on investment for companies.

Providing context in a hectic world

Another operational gain enabled by BPM investments comes in the form of context. With the rise of mobile, cloud and social systems, many individuals can struggle with identifying the context associated with data. This is a natural problem faced because there is so much information coming in from so many sources that it can be difficult for employees to keep up. BPM solutions do not just present the information in a streamlined way, they do so while providing context for the data, easing the decision-making process for everyone involved.

Companies that want to improve everyday operations often benefit substantially by putting the emphasis on the end users. BPM systems provide organizations with the technology they need to fully support their employees by streamlining data and application delivery and ensuring workers have access to what they need, when they need it.

Malcolm Ross

Vice President of Product Marketing