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Merck & Co. is a leader in the pharmaceutical industry, with about 69,000 employees across more than 140 countries. Backed by research-intensive processes, Merck develops medicines, vaccines, and animal health products to drive healthcare innovation.

Product Lifecycle Transformation with Merck & Co Inc., Kenilworth, NJ, USA


Business Problem

Merck was challenged by outdated systems and point solutions that were unable to manage the end-to-end product lifecycle or provide the visibility they needed.

Appian Solution

With the Appian Platform, Merck consolidated their legacy systems and information into one case management solution. The Platform provides a complete view of their data from an intuitive and natively-mobile interface. Instead of navigating 10 different IT systems, workers are able to spend more time bringing important medicines to the people who need it.

“We’re trying to create an environment where we could better manage our information... that will enable us to get our important the people that need it.”

Chris Lee
VP of Global Regulatory Affairs Operations, Merck & Co.