Rapid changes in the financial industry triggered an unprecedented need to control costs, reduce risk and enhance customer service. Clayton’s leadership team identified limited visibility, process variability, manual methods of workflow and task management and lengthy training timeframes as costly impediments to productivity. Specifically, the company hoped to streamline and automate the risk management services it performed on behalf of its clients. Clayton sought a quick, easily-implemented Cloud solution to increase visibility, streamline workflows and manage crucial processes.