The OPP is largest criminal legal practice in Victoria, Australia, responsible for preparing and conducting serious criminal cases, providing advice to external agencies, litigating proceeds of crime, contributing to law reform, and supporting victims and witnesses during the court process, all on behalf of the Director of Public Prosecutions (DPP).
Challenge
The OPP struggled to prepare cases for prosecution in a timely manner due to its siloed systems, volume of multimedia evidence produced, and growing case complexity.
The siloed environment led to many manual tasks. According to Sam Jones, Executive Director at the OPP, “A substantial portion of our workforce's time—20 to 30%—was being drained by manual administrative tasks.” They needed a system that provides a seamless flow of data and a unified experience to its users.
Other issues with their previous case management system on .NET included high maintenance costs, security risks, limited integration capabilities, fragmented data, and a lack of scalability for future growth.
Appian Solution
OPP’s new matter management system, Amicus, built on the Appian Platform, leverages Appian’s data fabric and process automation technology to accelerate prosecutions. It unifies multiple legacy systems into a single, streamlined view of data, dramatically enhancing usability and enabling more intuitive and efficient ways of working.
Seamlessly integrates with other OPP tools and platforms, including the records management system
100% compliant with security requirements of the justice system
Scalability and agility reduce long-term costs
Learn more
Victorian Office of Public Prosecutions (OPP) to Accelerate Criminal Case Management with Appian
Reduced case resolution times and increased victim and witness engagement with Appian case management
Customer Showcase:
Office of Public Prosecutions, Victoria
