Dallas/Fort Worth International Airport (DFW) is the world’s 8th largest airport in terms of traffic with a total facility covering roughly 27 square miles, making it larger than New York’s Manhattan Island. As of 2013, DFW ranked fourth globally for airports in terms of aircraft movement and reached a major milestone by achieving 200 nonstop destination flights moving in and out of its terminals.
Given its size, DFW needed a more efficient and reliable way to manage its operations. DFW mainly used paper-based processes, requiring the physical transportation of forms and files across the facility. Appian Cloud creates more modern and efficient ways to conduct business, while also supporting the airport’s goal of reducing paper consumption by 50 percent.
DFW used Appian Cloud to build 40 applications in 18 months. With Appian, DFW employees can now run operations from a mobile tablet. For example, to optimize the customer experience, compliance requirements for the more than 200 shops and restaurants on the DFW campus are managed via the Appian mobile app. There’s even a janitorial dispatch app which alerts staff about restroom facility conditions (a top priority for travelers). DFW chose cloud delivery to accelerate the development and deployment of its Appian solutions.