First Notice of Loss Coordination

Improve claims outcomes and customer experience.

Successful FNOL capabilities address the needs of both the claimant and the insurer, with a streamlined, omni-channel process that can deliver a best in class customer experience. Leveraging multiple submission channels – including calls, chats, and SMS – is especially important during high volume FNOL intake from catastrophe losses.

The Appian Intelligent Contact Center™ enables insurers to make the FNOL experience more efficient so they can reallocate expensive resources to more complex claims handling activities, ultimately increasing customer satisfaction.

Features at a glance:
  • Optimize claims intake, with defined service responses for each claim scenario
  • Enable claims stakeholder collaboration through unified data views
  • Automate and streamline work, enabling faster resolution times and better customer experience