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Universal Orchestrator — Governing AI Agents, Bots, and Humans at Scale

Enterprise automation is evolving—and coordinating work across systems has become the top priority.

As AI agent use expands across functions and vendors, a universal orchestrator (UO) is emerging as the critical control layer needed to keep automation safe, compliant, and aligned with explicit business outcomes.

  • Key features of universal orchestrators

  • Strategic planning assumptions and recommended actions

  • Insights and use cases

Access the full report to learn why universal orchestrators matter today and discover recommendations for navigating the next wave in automation.

“Universal orchestrator (UO) is a collection of capabilities to orchestrate and govern multivendor AI agents, bots and human activities within a business process workflow.”

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Gartner, Universal Orchestrator — Governing AI Agents, Bots, and Humans at Scale, by Saikat Ray, Adam Briggs, 4 February, 2026.

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