CDS is a multi-award-winning strategic change agency and Appian platform implementation partner with extensive experience and knowledge of the Appian platform that helps organisations solve their biggest challenges and deliver improved operational and cost efficiencies. 

Our services (spanning digital experience, operational transformation, and technical enablement) support organisations through digital transformation focussed on delivering better outcomes and making a positive difference to the wealth, health and security of our clients and their audiences.  

Our services include:

In addition to our expert Appian development practice, CDS offers a comprehensive range of ancillary services to support organisations in process improvement and strategic change.

• Change consultancy

• User research

• Service design

• Content and user-centred design

• Accessibility consultancy

• Business analysis and process mapping

• Data infrastructure

• Analytics and MI 

• Cloud infrastructure services 

• Quality assurance and performance testing

• Training

• Service management and support.

Certified standards:

CDS is a standards-driven organisation, dedicated to excellent customer service.  Our services are underpinned by internationally recognised standards:

• Quality BS EN ISO 9001:2015 

• IT Service Management ISO/IEC 20000-1: 2018

• Information Security ISO/IEC 27001:2013

• Environment BS EN ISO 14001:2015

• Energy Management ISO 50001:2018

• Business Continuity Management BS EN ISO 22301:2019 

• Cyber Essentials Plus and IASME certifications

• ITIL compliant service desk.

Policing and criminal justice spotlight

CDS provides National Police Chiefs Council’s Single Online Home platform, the national digital policing solution that is used by 40 of the 43 police forces in England and Wales, allowing citizens to engage with the police and report crime securely online 24/7. 

In addition, we are currently working with a UK police force to deliver a new digital forensics case management solution, using Appian, which will manage all services provided by the Digital Forensics team with the scalability and customer intention to enable future roll-out to the full Forensics team. 
 

Regulatory Spotlight

CDS has extensive experience of working with national UK regulators to develop complex case management solutions. Our solutions streamline internal processes, provides full auditability on decisions, enhances efficiency, ensures compliance with regulatory requirements, and improve citizen engagement. Additionally, they offer the flexibility and agility needed to adapt to evolving business processes and regulatory changes.

• Extensive UK public sector experience working with government departments, executive agencies, regulatory bodies, policing and criminal justice to deliver complex case management solutions.

• Private sector experience - working across financial services, retail, sport and travel.

• UK-based resource which supports in-person collaboration.

• Access to a range of skills and capabilities that combine Appian delivery experience with research, data analytics, user-centred design, web development, accessibility consultancy and ongoing support via our ITIL ISO20000-certified service desk which covers the entire service management lifecycle (incident, problem and change management). 

• Our experience of embedding user-centred design into the delivery process to meet user and business needs and facilitate user adoption. 

• Skills and experience of accessible design to ensure the applications and solutions we deliver are accessible to as many people as possible and meet WCAG 2.2 AA accessibility standards.  

• A secure by design approach, underpinned by certifications to ISO 27001 and Cyber Essentials Plus with security cleared resource (BPSS, SC and NPPV2/3). 

• A flexible and agile approach that enables us to flex to changing business requirements and priorities.  

• Excellent customer service, measured by client feedback and a Net Promoter Score which is more than 10% above the industry average and testament to our delivery performance and the relationship we have with our clients.