IDC’s research shows that the insurance industry is contending with the urgency of modernizing underwriting and claims systems to enhance operational resilience and compliance.
Appian’s unified AI automation platform enables insurers to accelerate delivery, integrate systems, and improve compliance while reducing costs.
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- $7.8M average annual benefit per organization
- 64% faster time to market
- 455% three-year ROI
- 7-month payback period
- 42% reduction in automated process errors
- 53% increased process and user satisfaction
- More than 2X increase in number of developed projects
- 50% reduced manual effort in handling submissions and claims
Customer Quote:
“We were looking for faster, cost-effective solutions to improve processes without fully replacing our legacy admin systems. Our initial use case involved onboarding a specific product line quickly into existing systems, which led us to Appian. Its speed and flexibility made it a strong fit for our needs."
IDC material ©2025 IDC. Licensed for external use by Appian. License valid through October 7, 2027.
Business Challenges in the Insurance Process
- Poor customer experience
- Process inefficiencies
- Workforce turnover & increasing talent gap
IDC’s study validates how Appian helps leading insurers:
- Accelerate time-to-market: Launch new products and respond to regulatory changes 64% faster.
- Reduce operational risk: Improve claims and underwriting accuracy while embedding compliance directly into workflows.
- Enhance staff efficiency: Reallocate staff to higher-value tasks, achieving a 36% reduction in FTEs needed for equivalent activities.
- Deliver ROI: Realize an average annual benefit of $7.8M per organization with a 7-month payback period.
IDC is a global provider of market intelligence and advisory services for the IT, telecom, and consumer technology markets.
This independent study, sponsored by Appian, quantifies the measurable value that leading insurance organizations gain from using the Appian Platform.
Appian is the leader in AI-powered process automation, helping insurance organizations modernize operations, reduce risk, and drive growth.
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