Expedite pushback for more satisfied members.
When a health insurer will not cover a medical service, it’s often met with pushback from their members, providers, or both. Payers need to expedite the process of complaints, appeals, and grievances to provide quick and clear explanation of benefits and get members the coverage they need and customer service they expect. Many health plans now have clunky, manual systems that require heavy man hours. What they need is a system that both easily handles uniform appeals and can automate exceptions to cut down on these hours.